Respawn addresses Apex Legends Anniversary pack bug with compensation and fixes
The Anniversary Pack Bug Explained
The recent Apex Legends Anniversary event was marred by a significant bug affecting the distribution of Heirloom shards. Many players found their progress toward guaranteed Heirloom drops inexplicably reset.
Respawn Entertainment acknowledged the issue on February 16, 2021, confirming that the ‘bad luck protection’ counter was malfunctioning during the event period.
This technical glitch particularly impacted dedicated players who had been meticulously tracking their Apex Pack openings. The system that guarantees Heirloom shards every 500 packs failed to maintain accurate counts for some participants.
Respawn’s Compensation Plan
Respawn’s solution involves a two-pronged approach to make things right for affected players. First, they’re deploying a hotfix to restore accurate pack counters, including any packs opened after the reset occurred.
The development team emphasized that players who should have received Heirloom shards will automatically get their guaranteed reward once the fix is implemented.
As a goodwill gesture, all impacted players will receive five complimentary Apex Packs. This compensation acknowledges the frustration caused by the technical issues during what should have been a celebratory event.
— Respawn (@Respawn) February 16, 2021
What Players Should Do Now
While waiting for the hotfix, players should continue tracking their pack openings manually if possible. Keeping personal records can help verify the accuracy of restored counters.
Pro Tip: Take screenshots of your pack openings as additional documentation.
Respawn hasn’t provided a specific timeline for the fix, but they’ve committed to updating the community once the solution is thoroughly tested and deployed. Players should monitor official Apex Legends channels for announcements.
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